30-day returns at ISARK
ISARK offers private customers a voluntary 30-day return window from receipt of the item. This is in addition to your statutory 14-day right of withdrawal and does not limit your rights if an item is faulty.
How to return an item
Email post@isark.no within 30 days of receiving your item. Include your order number so we can provide the correct return address. Return the item without undue delay and within 14 days of notifying us. You pay the return shipping costs.
For the voluntary period from day 15 to day 30, the print must be returned undamaged and without use beyond what is necessary to inspect it. Use the original packaging or equally protective packaging. We refund the purchase price to your original payment method within 14 days of receiving the return. These additional conditions do not limit your statutory right of withdrawal.
Statutory right of withdrawal — 14 days
Our standard art prints are made to order, but this does not remove your right of withdrawal. You can withdraw without giving a reason by notifying us clearly within 14 days. The period starts on the day after you receive the item and the legally required withdrawal information. You may use the withdrawal form or email post@isark.no.
Send the item back within 14 days of notifying us. You pay the direct return costs. Pack the print securely. You may inspect it as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for loss of value as allowed by applicable law.
For a statutory withdrawal, we refund the amount paid, including any standard delivery charge when the whole order is returned, within 14 days of receiving your notice. We may withhold the refund until we receive the goods or proof of return, whichever comes first. Refunds use the original payment method with no refund fee. Additional costs for a more expensive delivery method are not refunded.
Damaged or incorrect item
For transit damage, production defects or an incorrect item, email post@isark.no. Your order number and photographs of the item and packaging help us resolve the issue.
Notify us within a reasonable time after discovering a defect. Under Norwegian consumer law, this period is never shorter than two months after discovery. The absolute claim period is two years, or five years for goods intended to last substantially longer than two years. For a valid claim, ISARK covers necessary costs and resolves the matter under applicable consumer law. The voluntary return conditions do not limit these rights.
Any mandatory consumer rights that apply in your country remain unaffected. See our terms of service and contact details.