All art prints from ISARK are made to order.
We use an international network of professional print partners and aim to produce each art print as close to its delivery address as possible. This means shorter transport distances and normally faster delivery.
Orders to Norway are therefore normally produced as locally as possible. In some cases, another European print partner may be used if capacity, availability or delivery time makes this a better option.
The same principle applies internationally, with production in Europe, North America and Asia/Oceania, depending on the product, size and delivery address.
Free shipping
Free shipping on ART PRINTS to the countries we deliver to. No minimum spend. CANVAS EDITION has separate shipping rates and delivery times, stated for each artwork and at checkout.
Delivery time
Art prints are made specifically for each order.
Normal delivery time is 7–10 business days, including production.
ISARK DELIVERY PROMISE
If your order arrives later than our delivery promise, you get 10% back.
The delivery promise currently applies only to orders with a delivery address in Norway.
How we count delivery time
Orders placed before 12 noon on a business day are counted from that same business day.
Orders placed at 12 noon or later are counted from the next business day.
Orders placed on Saturdays, Sundays or public holidays are counted from the next business day.
All times are Norwegian local time. Business days are Monday to Friday, excluding Norwegian public holidays.
Example:
If you order on Monday at 10:00, Monday counts as the first business day.
If you order on Monday at 15:00, Tuesday counts as the first business day.
If your order has not been delivered by the end of the 10th business day, it is covered by the delivery promise.
How to get 10% back
If your order is covered by the delivery promise, contact ISARK through the contact page and provide your order number.
ISARK refunds 10% of the amount actually paid for the goods in the order to the original payment method.
This is a refund on the affected order, not a discount code for a future purchase.
When does the delivery promise not apply?
The delivery promise applies to normal production and transport.
It does not apply if the delay is caused by:
- incorrect or incomplete delivery information provided by the customer
- the recipient being unable to receive or collect the parcel
- a change of delivery address after the order has been dispatched
- extraordinary events outside the normal control of ISARK and the carrier
If there is a delivery problem, ISARK will still help the customer find out what has happened.
The delivery promise is additional to and does not limit your statutory rights for late delivery or faulty goods.
Customs and import charges
Import taxes or customs charges may apply to some international deliveries. Check the delivery and tax information at checkout. If these charges are not collected at checkout, the carrier or customs authority may collect them on delivery.
Questions about shipping or delivery? Contact ISARK